Problem Statement Work Orders

Defining a work order request and getting reliable and actionable status, artifacts and answers from the field presents a large set of challenges and problems to solve.  The first problem is defining the work order location, due date, and related tasks being requested.  Next, the work order system must assign qualified resources (typically Vendors) to complete the tasks must be assigned. .

Designers must also consider properly wording each question to match the employed resource’s training who will be answering the question in the field.  One must make sure the question is answered accurately by a qualified field specialist.

Other challenges exist, such as if and how photographic evidence will be associated with question answers, how many photos will be allowed to be associated per question and how related evidence will be labeled.

Once the collection of questions are designed, consideration must be given on how questions will be shared to the field, and how results will be shared back to the requester who needs the field answers.

Problem Statement Questionnaires

Defining field questions and getting reliable and actionable answers from the field presents a large set of challenges and problems to solve.  The first problem is the actual wording of the question.  Next, the order of the questions, what questions are required, time/effort required to complete all questions and related workflow must be considered in context with the fee being paid to capture the answers.

Designers must also consider properly wording each question to match the employed resource’s training who will be answering the question in the field.  One must make sure the question is answered accurately by a qualified field specialist.

Other challenges exist, such as if and how photographic evidence will be associated with question answers, how many photos will be allowed to be associated per question and how related evidence will be labeled.

Once the collection of questions are designed, consideration must be given on how questions will be shared to the field, and how results will be shared back to the requester who needs the field answers.