Nickie Bigenho, National Representative, 2013-2015
Vice President of Compliance, Mortgage Contracting Services, LLC
Nickie Bigenho is vice president of compliance for Mortgage Contracting Services, a nationwide provider of property preservation, inspections and REO property maintenance to the financial services industry. Her responsibilities include oversight of the compliance, quality assurance, training, bio-hazard solution, risk, and resolution processes.
Prior to joining MCS, Bigenho worked for Bank of America (formerly known as Countrywide Home Loans) for nearly 15 years, where she was responsible for the release of lien, payoff, cash management, foreclosure and compliance processes. Bigenho worked for HomeFed Bank as branch manager with responsibilities including loan origination, deposit retention and sales development prior to joining Countrywide Home Loans. She is an active member of the MBA claims working group subcommittee and the MBA planning committee.
Bigenho earned a Bachelor of Arts degree from the University of California, Santa Barbara. She resides in Richardson, Texas.
Kris Katoa-Johnson, National Representative, 2012-2014
Kris Katoa-Johnson is Vice President for Carrington Home Solutions, L.P. (formerly Van White Real Estate Services), where she is responsible for client relations and vendor management. A 22-year industry veteran and long-term member of the National Association of Mortgage Field Services, Kris has worked in all aspects of property preservation and inspection services.
In addition to her professional pursuits, Kris enjoys being a friend and a mother to four beautiful and supportive daughters.
Ben Windust, National Representative, 2013-2014
Ben Windust is Managing Director of ServiceLink Field Services, LLC (formerly LPS Field Services). Windust has overall responsibility for the field services business including operations, technology, client services, industry relations and risk management.
Windust joined LPS in January 2012 from Wells Fargo where he held several senior leadership roles during his nearly fourteen years with the company including cash management, customer service, risk management and default servicing.
Prior to joining Wells Fargo, Windust was director of operations at EDS for the manufacturing and retail division. His division responsibilities included operational deliveries such as client services, direct system support, customer service, mail processing and data entry with the overall goal of improving client satisfaction and business performance.
Windust attended the University of Northern Iowa where he received his bachelor's degree in business management with an emphasis in business administration.
Dave Dolan, National Representative, 2013-2015
Dave Dolan serves as COO of ZVN Properties Inc. ZVN supplies inspections, property preservation/repair and management services to the mortgage default industry. With nearly three decades of experience in all facets of field services, banking and mortgage banking, Dave Dolan has grown and transformed businesses through his leadership and consumer insight. Throughout his 25-year career, Dave has held a variety of leadership positions and served as an active industry advocate on behalf of organizations and associations affiliating with the mortgage industry.
Joel McCall, Regional Representative, 2012-2014
Joel McCall is the president and founder of McCall Field Services Inc a Florida based property preservation and REO servicing company. Prior to founding McCall Field Services Inc in 2008 Joel held roles within the industry to include Senior Vice President of Operations for Mortgage Contracting Services from 2003-2008, was the Pre-Conveyance Property Preservation Manager for M&M Contractor Golden Feather Realty, and was Supervisor of Loan Servicing Release for CSB.
Joel, his wife Yanira, and three daughters reside in Riverview FL.
Suzanne Phillips, Regional Representative, 2013-2014
Suzanne has been in the field services industry for over 14 years. She started as a small "mom and pop" operation working long days and nights. In 2009 she formed So Cal Inspectors, Inc. Through the years her monthly volume of inspections has ranged from a couple hundred per month to over 70,000. She credits her success to working hands on with inspectors and clients as her business grew.
As the volume declines and the regulations change she recognizes that things will get tougher. She still retains the zeal for the industry despite the challenges. Her goal is to improve the quality of all the services provided and embraces the use of technology to do this.
She believes NAMFS gives all members a platform to connect and have a voice that can improve each ones business and lead to important industry changes.
Tyler Danalds, Regional Representative, 2013-2015
Tyler J. Danalds currently serves as Managing Director for Precision Field Services, a regional mortgage field service provider, overseeing operations for various service offerings, including property preservation, REO field services, insurance and hazard claim repairs, and property rehab. Prior to accepting this role, Tyler served in senior management positions in both regional and national mortgage field services capacities, as well as owning and managing his own business for six years. Prior to his career in field service industry, he served in management and training positions within the international supply chain logistics industry, specializing in ocean and air imports. Tyler received his B.A. in Psychology from Drury University and is an active member of the Mortgage Bankers Association (MBA), National Association of Residential Property Managers (NARPM), and REOMAC organizations.
Vacant, Regional Representative, 2013-2015
Matt Zoldowski, Associate/Affiliate Representative, 2013-2015
PPW is a web-based work order management system designed by contractor for contractors. It is designed to track work orders, photos, notes, bids, and invoices. As well as keeping track of your history at each property.
Matt started in the field services industry covering Ohio and Michigan. He and his partners developed PPW to meet the needs of their growing business. As PPW grew, they had to make a decision. In January of 2011, they closed their contracting business so they could devote all their time and energy to PPW. Matt uses his knowledge gained from his own experiences, and the experiences of others, to help his clients run better, more profitable companies.
Mike MacCaull, Associate/Affiliate Representative, 2013-2014
Mike MacCaull, COO of BargainLocks, has been in the property preservation industry for over 10 years. Directing BargainLocks, which started in a small garage, he has built the company into a national supplier for the field service industry, recently opening a distribution center in Nevada to better serve BargainLocks customers in the Western part of the country.
Mike has created and fostered a corporate culture at BargainLocks that encourages growth, finding and implementing new technologies and analyzing future markets. He inspires his team to excel because he leads by example. Every day is a step closer to the vision he and his team aspires to achieve.
Mike, his wife Beth, and their 8 month old son reside in Canal Fulton, OH.
Deanna Alfredo, Past President, 2011-2013
In 2002, Deanna Alfredo founded Property Maintenance, Inc. Since then she has grown her business to cover the state of Michigan and to become a large service provider within her state. Deanna sits on the Advisory Board of both LPS Field Services and CoreLogic Field Services. Deanna has served NAMFS since 2005. From 2006 thru 2009, Deanna served NAMFS as the Secretary of the Board of Directors and Conference Director from 2006 thru 2009.
Deanna is also a member locally in the Detroit Athletic Club and Orchard Lake Country Club. Deanna has served on the Membership Committee and as Co-Chair of the Holiday Ball at the Detroit Athletic Club. She also recently joined the National Association of Professional Women.