Scott Gilbert, National Representative, 2014-2016
Scott Gilbert is the First Vice President of Strategic Initiatives with ServiceLink Field Services. In this position, Scott is responsible for identifying and aligning key strategic initiatives with Industry and Servicer requirements. During Scott’s tenure with ServiceLink (formerly LPS Field Services) he served two years as VP of Operations and three years as FVP of the Network Management Office.
Prior to joining LPSFS in January of 2009, Scott served as Director of Operations for a national field service company and owner of Professional Field Services. Scott has been actively engaged in the financial services industry for over 20 years, specializing in Hazard Insurance Recovery, environmental services and Property Preservation Management.
Scott earned a BS in Business Administration from SUNY Fredonia in 1988.
Keith O'Donnell, National Representative, 2016-2018
Keith O’Donnell is the Vice President and General Manager at Laudan Properties LLC, a Twinsburg, OH based regional field services company covering 16 states for inspections, preservation and rehab/repair services. Keith joined the Laudan team in 2013. Since his arrival, Laudan has been recognized as one of the fastest growing companies by the Weatherhead 100 and Inc. 5000. Prior to joining Laudan, Keith held the positions of VP of Supplier Relations and VP of Inspections with LPS Field Services from 2007 to 2012 and VP of Operations at JGM Property Group from 2012 to 2013. Prior to entering the field services industry, Keith worked in the mortgage origination industry from 1987 – 2007, most recently at National City Bank in Cleveland, OH. Keith earned a degree in Mathematics from Pennsylvania State University.
Melissa Bunker, National Representative, 2015-2017
Kyle Nickles National Representative, 2015-2017
Kyle Nickles was born in a small farming community in east central Illinois. After graduating from high school in 1985 he attended Eastern Illinois University where he studied business administration and economics before graduating he felt the call of military service and joined the U.S. Navy. After serving for five years and returning to school he was called again to serve as a Navy Corpsman for the 3rd Battalion 24th Marines during Operations Desert Shield/Desert Storm.
After the war Kyle moved to Brooklyn NY were he did every job from street vendor to limo driver until he moved to Long Island and found he had a talent in the real estate industry. He worked as a Real Estate Agent, Buyer’s Broker and Mortgage Broker for over 15 years until the market took the nose dive in 2007. Back to doing any job he could to support his family he finally stumbled across the mortgage field servicing industry in 2008.
Since Kyle started his one man operation in New York his company NY Field Services has grown to 120 subcontractors working in eight different states. He credits his success to his mid-western work value and being willing to work in areas others shy away from. The company is known for being innovators in the industry being one of the first companies to wear uniforms, carry I.D. cards and require its inspectors to pass background checks.
As proud as Kyle is of his company he is even more proud of the charity work that he and his company does. NY Field Services has sponsored the NAMFS gives back every year that there has been a sponsorship. They have also participated in every Safeguard properties vendor project. In 2013 NY Field Services did its own gives back where he and some of his subcontractor’s renovated a kitchen for a wheel chaired woman. Recently the company and its subcontractor’s raised over $20,000 to provide Christmas gifts to underprivileged kids in a local school district. The company has also worked with or given money to; Rebuilders, Habitat for Humanity, Wounded Warrior Project, and Friends of Karen.
Michael Evangelo, Regional Representative, 2016-2018
Nicole McPherson, Regional Representative, 2015-2017
Nicole McPherson, owner of Financial Inspection & Completion Services, LLC began in the field services industry in 2007. With a Real Estate background her team worked to help local community banks with their local owned properties that needed attention. In 2008 Inspection Services became the Companies Primary role in the Carolinas.
Prior to 2007 Nicole’s experience was in the Hotel & Motel Industry and included large commercial property management and operations.
Nicole hopes to learn with NAMFS to help her company and team continue to provide the best services possible in all areas.
Steven Lefler, Regional Representative, 2015-2017
Steven L. Lefler is the founder and CEO of Imagine Service Group, Inc. located in St. Cloud, Florida. Mr. Lefler began his company back in April of 1994 servicing the central Florida region as a one man show. This has given him over 21 years of active experience in the industry. Steven has earned his BS in Communications from James Madison University located in Harrisonburg, VA.
Mr. Lefler’s education and drive for success has led him and his company to where it is today, covering the entire state of Florida at the request of his clients. With this growth, Steven has had to hire a staff of employees and contractors that share the same work ethics as he, to support the demand of his clients and providing them with top notch service that they have been become accustomed to working with Steven. Imagine is currently servicing 7 nationals clients for the state of Florida. With the continued support of Mr. Lefler’s office staff and contractors in the field, Imagine is showing no signs of slowing down.
Steven has been an active member of NAMFS since 1996 to present and has served as a Board Member from 2010 – 2012. From his start with NAMFS, he has also served on the membership committee off and on and has attended 95% or more of the NAMFS conferences every year.
Mr. Lefler currently resides in St. Cloud, FL where his company is located. He is modeled citizen and is very active in his community in making it a better place for all of its residents.
Justis Smith, Regional Representative, 2015-2017
Justis Smith is the Vice President of Client Relations at Rowe Enterprises, Inc. (REI). She began her career with REI after graduating from college in 2000. She spent two years in the field as a subcontractor then began working with her family in office operations. Over the years, Justis has worn many hats. She is now responsible for overseeing the office staff and assuring strong relationships with some of the largest servicing companies in the industry. She orchestrates the annual REI Vendor Conference where the staff and contractors come together to learn new industry and client standards. She always provides excellent customer service by performing her work to perfection and learning how to provide our clients with exactly what they required at each trip to the property.
Justis has been an active member of NAMFS for over 11 years and has served on several committees through the years. She is also very involved in her community growth and preservation. She currently serves on the board of directors for Kiwanis Club of Starke, Recording Secretary for the Woman’s Club of Starke, and is the 2016-2017 Chairman of the Board for the North Florida Regional Chamber of Commerce.
Matt Zoldowski, Associate/Affiliate Representative, 2015-2017
PPW is a web-based work order management system designed by contractor for contractors. It is designed to track work orders, photos, notes, bids, and invoices. As well as keeping track of your history at each property.
Matt started in the field services industry covering Ohio and Michigan. He and his partners developed PPW to meet the needs of their growing business. As PPW grew, they had to make a decision. In January of 2011, they closed their contracting business so they could devote all their time and energy to PPW. Matt uses his knowledge gained from his own experiences, and the experiences of others, to help his clients run better, more profitable companies.
Chuck Sockol, Associate/Affiliate Representative, 2016-2018
Chuck Sockol is Vice President of Industry Relations and Account Management at Aspen Grove Solutions.
He joined Aspen, a leading enterprise provider of property related technology solutions, in 2014 and is primarily focused on their vendor compliance and management solutions customer base and Aspen iRecord®. Prior to joining Aspen, he specialized in field operations and vendor management for over 17 years in both the mortgage and automotive financial services industries. Prior to his time in field services, he spent eight years in the insurance industry in roles including property and injury claim handling, automation and procedure audit and training, and claim department management.
Chuck has also served NAMFS previously including time as a committee chairman, member of the board of directors, and vice president.